Terms of Service

“Service” means the Plinth web application and related features. “Account” means your registered user account. “You” or “your” means the individual or organisation using the Service. “Your Content” means any data, files, or information you enter into or upload to the Service, including information about properties, tenancies, finances, and third parties. “Third-Party Personal Data” means personal data relating to people other than you — for example tenants, contractors, and clients — that you enter into the Service.

You must be at least 18 years old and able to enter into a binding contract to use the Service. You agree to provide accurate account information and to keep it up to date.

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at support@useplinth.co.uk if you suspect unauthorised access. Authentication is provided through a third-party authentication provider; you are responsible for choosing a strong, unique password.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own property-management purposes. We may update, change, or withdraw features at any time.

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law;
• upload content that is unlawful, infringing, or that you do not have the right to provide;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• scrape, copy, resell, or reverse-engineer the Service except as permitted by law;
• introduce malware or disrupt the integrity or performance of the Service;
• use the Service to store or process special-category personal data unless you have a lawful basis to do so.

We may suspend or restrict access if we reasonably believe you have breached this section.

When you enter Third-Party Personal Data into the Service, you act as the data controller for that data and Plinth acts as your data processor, processing it on your instructions to provide the Service.

You confirm and warrant that you have a valid lawful basis under the UK GDPR and Data Protection Act 2018 to collect, store, and process any Third-Party Personal Data you enter, and to have it processed by us and our subprocessors as described in our Privacy Policy. You are responsible for providing any required privacy notices to, and obtaining any required consents from, the individuals whose data you enter.

We process personal data only as described in the Privacy Policy and will not use Third-Party Personal Data for our own independent purposes. For personal data relating to your own account, we act as the controller.

You retain all ownership of Your Content. You grant us a worldwide, royalty-free licence to host, store, copy, transmit, and display Your Content solely to the extent necessary to operate and provide the Service to you, including through the third-party providers described in our Privacy Policy.

You are solely responsible for the accuracy, quality, and legality of Your Content and for maintaining your own backups of any data you consider important.

The Service may be offered free of charge or on a paid subscription basis. Where fees apply, they will be presented to you before you subscribe. Unless stated otherwise, fees are stated exclusive of any applicable taxes, which you are responsible for paying.

Paid plans renew automatically for successive billing periods unless cancelled before the renewal date. You can cancel at any time, and cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

We may introduce, change, or remove fees on reasonable prior notice. If you do not accept a fee change, you may cancel before it takes effect.

The Service relies on third-party providers for hosting, storage, email delivery, background processing, and certain automated features. Some features — such as importing data from spreadsheets — use third-party AI service providers to interpret and structure the data you provide. We are not responsible for the acts or omissions of third-party providers beyond our obligations under data protection law, and your use of any linked third-party service is at your own risk.

The Service, including its software, design, and the “Plinth” name and branding, is owned by us and protected by intellectual-property laws. Except for the limited licence granted above, these terms do not transfer any rights in the Service to you.

The Service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free, or that data will never be lost. We may perform maintenance, modify features, or discontinue parts of the Service, and will give reasonable notice of material changes where practicable.

Plinth is a record-keeping and organisation tool. It does not provide legal, tax, accounting, regulatory, or other professional advice, and nothing in the Service should be relied on as such. Compliance reminders, calculations, and summaries are provided for convenience only. You remain solely responsible for meeting your obligations as a landlord or agent, including all safety, tax, deposit-protection, and other legal requirements. Verify any important matter with a qualified professional.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, goodwill, data, or anticipated savings. Our total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, is limited to the greater of (a) the total fees you paid to us in the 12 months before the event giving rise to the claim, or (b) £100.

You agree to indemnify and hold us harmless against all claims, losses, damages, liabilities, and reasonable costs (including legal fees) arising out of or in connection with Your Content, your use of the Service, your breach of these terms, or your processing of Third-Party Personal Data without a valid lawful basis or required notices and consents.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these terms, if required by law, or if we discontinue the Service, giving reasonable notice where practicable.

On termination, your licence ends. We will make Your Content available for export for a reasonable period and may then delete it in accordance with our Privacy Policy, except where we are required to retain it by law.

We may update these terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by email or an in-app notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms.

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property in any jurisdiction.

These terms, together with the Privacy Policy, form the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions continue in effect. Our failure to enforce a right is not a waiver of it. You may not assign your rights without our consent; we may assign ours in connection with a reorganisation or transfer of the Service. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Questions about these terms can be sent to support@useplinth.co.uk.